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Telecom Service Delivery Analyst

Location: Atlanta, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Telecom Service Delivery Analyst to join one of our top clients for an opportunity in Georgia. This role is integral to supporting telecommunications operations, focusing on process improvement, vendor management, and operational reporting.

Position Overview for the Telecom Service Delivery Analyst:

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives to streamline processes, enhance efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, and vendor performance.
• Collaborate effectively with technical teams, vendors, and business stakeholders to support operational needs.

Requirements for the Telecom Service Delivery Analyst:

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now