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Technical Support Engineer - Integrations

Location: Santa Clara, CA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Integrations to join one of our top clients for an opportunity in Santa Clara, California. This role involves providing technical support for complex electro/mechanical equipment, software, and networked systems within a technology-driven environment. The company is a leader in innovating integrated solutions across various technical domains, fostering a collaborative and customer-focused culture.

Position Overview for the Technical Support Engineer - Integrations:

• Provide technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electronic and software systems.
• Respond to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance issues to engineering teams for resolution.
• Analyze technical data to identify potential causes of issues and involve relevant teams to resolve complex problems.
• Develop an understanding of the company platform, cloud technologies, and troubleshooting practices to ensure successful issue resolution.

Requirements for the Technical Support Engineer - Integrations:

• Knowledge of LDAP/Active Directory, SSO, or other authentication/user management systems
• Understanding of Email troubleshooting (e.g., Office 365, Exchange)
• Knowledge of Web Services (SOAP, REST)
• Working knowledge of network troubleshooting (e.g., Ping, Telnet)
• Hands-on experience with bi-directional integrations between systems and scripting languages such as JavaScript

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now