Knowledge Management (KM) Lead / Project Analyst
Location: San Antonio, TX
Job Type: full-time
Company: LinTech Global
Salary: $40000 - $50000 per year
Category: Operations
Job Description Apply Now
Dexian Government Solutions is recruiting for a Knowledge Management (KM) Lead / Project Analyst to support our contract at the Defense Health Agency (DHA) DDSB in San Antonio, Texas.
Location: 100% Remote
Key Responsibilities:
- Establish, manage, and continuously improve the Knowledge Management Team, including supporting its vision, culture, and alignment with organizational direction and priorities.
- Participate in hiring, onboarding, training, task management, and time management of KM personnel.
- Serve as a representative of the KM Team in meetings, working across functional areas to support communication, coordination, and branch priorities.
- Manage and maintain SharePoint sites, document repositories, and branch knowledge assets to ensure accessibility, accuracy, consistency, and configuration control.
- Lead and support technical writing, document editing, document quality control, and standardization of processes and procedures across the Branch.
- Develop, maintain, and improve organizational policies, procedures, templates, and knowledge artifacts to support operational consistency and mission effectiveness.
- Evaluate defined program goals, objectives, and performance targets to identify gaps, analyze trends, and recommend improvements to meet current and future business needs.
- Conduct research, analysis, and requirements gathering to support development of high-level programmatic documentation and process improvement initiatives.
- Collaborate with cross-functional teams and stakeholders to ensure clear, accurate representation of activities, priorities, and customer support efforts.
- Provide recommendations to improve the effectiveness, efficiency, and responsiveness of programs, services, and internal operations.
- Manage the creation, editing, quality control, and distribution of the Report of the Day (RoD), including responding to RoD questions and ensuring submissions conform to standards.
- Develop and maintain weekly, monthly, and ad hoc metrics, dashboards, reports, and trend analyses for branch leadership using tools such as Word, Excel, PowerPoint, Outlook, ServiceNow, SharePoint, and Visio.
- Create and maintain the Branch Organizational Chart and other visual management products using Microsoft Visio.
- Support Infrastructure and Operations and broader Branch documentation, communication, and configuration management efforts.
- Provide direct support to KM leadership, technical writers, and branch personnel through process support, editing, coordination, and knowledge management best practices.
- Perform special projects and additional duties as assigned in support of branch and organizational priorities.
Skills:
- Experience in knowledge management, technical writing, program analysis, process improvement, or organizational support.
- Strong written and verbal communication skills with the ability to create clear, professional, and standardized documentation.
- Experience supporting SharePoint administration, document repositories, and knowledge-sharing environments.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Visio, SharePoint, and ServiceNow.
- Ability to work independently and collaboratively in a remote, deadline-driven environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Qualifications:
- Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check is Required to Start
- Security+ CE or Bachelors degree in IT, Cybersecurity, Computer Science, IS, Data Science or Software Engineering.
- ITIL4 Foundation Certification
Company Description
Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
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