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Guest Services Project Manager

Location: Bolingbrook, IL

Job Type: contract

Company: IDR

Category: Project Management

Job Description Apply Now

IDR is seeking a Guest Services Project Manager to join one of our top clients for a hybrid opportunity in Bolingbrook, IL. This role is ideal for an experienced project management professional with a background in customer support or service operations. The organization focuses on enhancing operational efficiency through cross-functional initiatives, leveraging technology and process improvements.

Position Overview for the Guest Services Project Manager:

• Serve as the central intake point for Guest Services initiatives, ensuring all incoming work is captured, logged, and visible across focus areas.
• Establish and operationalize intake standards to ensure requests are clearly defined, appropriately scoped, and actionable.
• Develop and maintain a consistent approach to sizing work, evaluating ROI, and supporting prioritization decisions.
• Identify and engage appropriate points of contact across teams including AI, product, engineering, WFM, training, operations, and BPO partners.
• Drive alignment, ownership, and commitment across stakeholders before work begins and as priorities shift.

Requirements for the Guest Services Project Manager:

• 6+ years of experience in program management in a customer support, contact center, or service operations environment.
• Demonstrated experience building or standing up intake, orchestration, PMO, or operating models from the ground up.
• Strong ability to bring structure to ambiguous environments and manage multiple competing priorities at once.
• Proven ability to drive alignment, accountability, and execution across cross-functional stakeholders.
• Experience developing prioritization frameworks, sizing approaches, or ROI methodologies to support decision-making.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now